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Theme: Information Society

Usage of information and communication technologies in enterprises, 2015


According to the data of the State Statistical Office of the Republic of Macedonia, in 2015, 93.5% of the enterprises with 10 or more
employees had broadband connection to the Internet (via fixed or mobile broadband connection).
Access to the Internet via a portable device using mobile telephone network (3G/4G) was used by 59.1% of the enterprises. This
type of mobile Internet connection (via portable devices: notebook, laptop, smartphone, PDA phone, etc.), for business purpose,
was used by 11.4% of the persons employed.
Half (49.8%) of the enterprises used social media (e.g. Facebook, LinkedIn, Twitter, Present.ly, YouTube, Flickr, Picassa, Wiki-tools,
etc.), i.e. had a user profile, an account or a user license for using certain social media.
Around 52% of the enterprises had website/homepage, of which 79% provided on their website descriptions of goods or services,
price lists, 40.2% had links or references to their social media profiles, and 16.4% provided online ordering or reservation or
17.7% of the enterprises had ERP-software package to share information within the enterprise, and 21.6% used CRM software for
managing or analysing information about the clients.
During 2014, 7.7% of enterprises with 10 or more employees had e-commerce, i.e. buying or selling goods or services over computer
networks (via websites or EDI-type systems), 3.6% of enterprises had e-sales, and 5.9% of enterprises had e-purchases.

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